Questions?Start here
Products and care
Do the products become looser after use?
Do the products become looser after use?
With proper care, the products will keep their shape for a long time. Always follow the washing instructions to ensure the best possible durability.
Is shapewear comfortable to wear all day?
Is shapewear comfortable to wear all day?
Yes, our products are made of soft and flexible materials that provide support without compromising comfort.
Is shapewear safe to wear every day?
Is shapewear safe to wear every day?
Yes, as long as you choose the right size and a garment that feels comfortable.
Do you get sold out items back in stock?
Do you get sold out items back in stock?
Yes, popular models are often restocked. If an item is out of stock, you can sign up for notifications on the product page to be notified when it is back in stock.
Does shapewear give a slimmer silhouette?
Does shapewear give a slimmer silhouette?
Yes, shapewear can give the impression of a slimmer and smoother silhouette by tightening the waist, stomach or hips – depending on the garment.
What does shapewear actually do?
What does shapewear actually do?
Shapewear shapes and smoothes your silhouette by providing light to medium compression in selected areas, while emphasizing the body's natural shape.
Which garment is best for dresses/pants/tops?
Which garment is best for dresses/pants/tops?
– Dresses: jumpsuits or shaping dress shorts. – Pants: shaping panties or high-waist shorts. – Tops: shaping tops or bodysuits.
How long does a shapewear garment last before I should replace it?
How long does a shapewear garment last before I should replace it?
With proper use and gentle washing, shapewear will last a long time. Over time, the elasticity will gradually decrease, a sign that it may be time to replace it.
How do I find the right size?
How do I find the right size?
We recommend that you use the size guide on the product page. If you are between two sizes, choose the larger size for best comfort.
How do I wash shapewear?
How do I wash shapewear?
Most of our garments should be hand washed to maintain fit and elasticity. Always follow the washing instructions on the garment for best results and longest possible lifespan.
How do I know what level of compression I need?
How do I know what level of compression I need?
Light/medium compression is perfect for everyday wear, while higher compression provides extra shaping for special occasions. Please check the compression level in the product description.
Can I wear shapewear under all types of clothing?
Can I wear shapewear under all types of clothing?
Absolutely! Our shapewear products are seamless or discreetly designed, so they can be worn under most clothing without being noticeable.
Can shapewear be used after pregnancy or childbirth?
Can shapewear be used after pregnancy or childbirth?
Many women use shapewear after pregnancy for support and comfort. We always recommend consulting your doctor or midwife before starting to wear shapewear during this period.
Can shapewear help with posture and support?
Can shapewear help with posture and support?
Many people find that shapewear provides extra support for the back and abdomen, which can also contribute to better posture.
Can shapewear roll down or up when I move?
Can shapewear roll down or up when I move?
When you choose the right size and model, shapewear fits securely and should not roll up or down. Our garments often have silicone bands or extra seams that keep them in place.
Is shapewear suitable for all body types?
Is shapewear suitable for all body types?
Yes, we offer different models and sizes to suit most body types. The key is to choose the right size and type of garment for your needs.
Payment
Is payment safe with you?
Is payment safe with you?
Yes, all payments are handled via secure and encrypted payment solutions. No payment information is stored with us.
What payment methods do you offer?
What payment methods do you offer?
With us you can pay with Vipps, Klarna or credit card.
Can I pay by invoice?
Can I pay by invoice?
Yes, through Klarna you can choose invoice as a payment method.
When will I be charged for my order?
When will I be charged for my order?
Payment is taken when the order is confirmed. If you use Klarna, you can choose to pay immediately, postpone the payment or divide it into installments.
Environment and sustainability
Are the products environmentally friendly?
Are the products environmentally friendly?
Yes, our products are made with materials that are OEKO-TEX® STANDARD 100 certified. This means they are tested and approved to be free of harmful substances, and safe for both you and the environment.
Is shapewear safe for sensitive skin?
Is shapewear safe for sensitive skin?
Yes, our materials are tested and approved according to OEKO-TEX® STANDARD 100, making them safe even for people with sensitive skin.
What does GRS certification mean?
What does GRS certification mean?
GRS (Global Recycled Standard) ensures that our materials contain recycled fibers, while production follows strict requirements for environmental impact, traceability and social responsibility.
What does OEKO-TEX® certification mean?
What does OEKO-TEX® certification mean?
OEKO-TEX® is an independent global certification that guarantees that textiles are tested for over 300 harmful chemicals. Our yarn from NILIT® is certified in Product Class I, which is the strictest level and approved for baby items.
What are you doing to contribute to sustainability?
What are you doing to contribute to sustainability?
We use materials and production methods that meet international environmental requirements. We prioritize quality and durability so that the garments last longer, and we focus on responsible production throughout the value chain.
Ordering
Will I receive an order confirmation?
Will I receive an order confirmation?
Yes, you will receive an order confirmation email shortly after your order has been placed. If you cannot find it, please check your junk/spam folder.
How do I place an order?
How do I place an order?
You can easily place an order by adding the desired items to the shopping cart, going to checkout and following the instructions for payment and delivery.
I have entered the wrong address, what do I do?
I have entered the wrong address, what do I do?
We will always do our best to help you if something goes wrong. Once the package has been shipped, we unfortunately cannot change the address, but please contact us at support@snatched.store as soon as possible and we will see what options are available.
Can I change or cancel an order?
Can I change or cancel an order?
We start processing orders quickly, and we will always try to help you if you need changes or want to cancel. Once your order has already been shipped, unfortunately we cannot make changes. Please contact us at support@snatched.store and we will see what we can do.
Customer service
Do you have customer service in Norwegian/English?
Do you have customer service in Norwegian/English?
Yes, we offer customer service in both Norwegian and English.
What are their opening hours?
What are their opening hours?
Customer service is open Monday to Friday from 9:00 AM to 5:00 PM.
Where can I find my order number?
Where can I find my order number?
You can find the order number in the order confirmation you receive by email after ordering.
How do I contact you?
How do I contact you?
You can reach us by email at support@snatched.store, or simply send us a message through the contact form on the website.
When do you respond to inquiries?
When do you respond to inquiries?
We always try to respond as quickly as possible, usually within 24 hours on weekdays.
Returns and exchanges
How long is the return period?
How long is the return period?
You can return an item within 14 days of receiving the package. Remember that all labels must be intact and the item must be in the same condition as when you received it.
How long does it take to get a refund?
How long does it take to get a refund?
The refund will be made within 14 days after we have received the goods and verified that the conditions for the right of withdrawal have been met.
How do I return an item?
How do I return an item?
You can easily initiate a return or exchange via our self-service solution. To get started, you will need your order number (for example, 10044) and the email address you used when ordering. The order number can be found in your order confirmation. To initiate a return, clickHERE.
Can I change size/color?
Can I change size/color?
Yes, you can exchange for another size or color free of charge, as long as the item is in stock and the original garment is in the same condition as when you received it, with all tags intact.
Do you offer free returns?
Do you offer free returns?
When exchanging an item, we always cover the return shipping. If you want a refund, you pay the return shipping yourself.
Shipping and delivery
How long does it take for the order to arrive?
How long does it take for the order to arrive?
Normal delivery time is 2-4 business days, depending on where in Norway you live.
How do I track my package?
How do I track my package?
After ordering, you will receive all the necessary information by email. You can then easily track your package via the Shopify app, the PostNord app or on PostNord's website.
Do you deliver to countries outside Norway?
Do you deliver to countries outside Norway?
Yes, we also deliver to Sweden, Denmark, the Netherlands, Finland, the United Kingdom and Australia.
Do I have to pay customs duties and fees?
Do I have to pay customs duties and fees?
No, at Snatched you don't pay any customs fees, additional VAT or hidden costs. The price you see is always the price you pay.
The tracking says the package has been delivered?
The tracking says the package has been delivered?
If you have not received the package at home, it has been delivered to your nearest pickup location ("Post in store"). You will normally receive an SMS or a pickup slip in your mailbox with information on how to pick it up.
Is the package shipped with tracking from a warehouse in Norway?
Is the package shipped with tracking from a warehouse in Norway?
Of course. All our packages are shipped from our warehouse in Halden directly to you with PostNord. We ship all our packages with climate-neutral alternatives to save both the environment and you from unnecessary costs and burdens.
